The principle of foreign exchange – 6 mistakes motivators make
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The principle of foreign exchange – 6 mistakes motivators make

In the first article in my Flipping the Switch series, I wrote about a sales manager frustrated with a top performer on his team (article here). The problem came about because the sales manager and the salesperson in question were after two different things. The article immediately before this one (the Principle of Positive Balance)...
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The Principle of Positive Balance
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The Principle of Positive Balance

You may remember the story of Sam (read it here), the employee who was summoned to the manager’s office. Expecting to be commended for an exceptional month of sales he was instead reprimanded for excessive (although not by much) use of sick leave. This is a classic example of number 2 in my list of...
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The Principle of Good Faith
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The Principle of Good Faith

Back when I wrote a series called Power Plays, one of the articles dealt with the practice of authority (read it here). I made the following points within that article: Authority is both delegated DOWNWARD and awarded UPWARD. You authorize someone for a particular job. They grant you authority to oversee and hold accountable. When...
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Flipping the Switch – 7 demotivators
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Flipping the Switch – 7 demotivators

Motivation can often be very fragile. It is usually much easier to demotivate than it is to motivate. Acknowledging that motivation is almost always intrinsic, that it originates within a person and that effective leadership and management can ignite the engine, this series would be incomplete if I did not give some mention to the...
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Flipping the Switch – 7 motivators every effective leader and manager knows well
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Flipping the Switch – 7 motivators every effective leader and manager knows well

Effective leadership is the process of persuasion and example by which an individual induces a person or group to take action that is in accord with the leader’s purposes. It is the art of letting people have your own way. Remembering the motivators specific to generations detailed earlier in this series, here are seven general...
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Flipping the Switch – Motivation vs Manipulation
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Flipping the Switch – Motivation vs Manipulation

The department manager stepped up to the sales desk, dropped a file on it, and said to Phil the salesman, “Take care of this right now.” Phil objected, “We have already discussed this customer. She has refused to comply with local zoning laws. We cannot proceed with this because she won’t do what has to...
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Flipping the switch 7 – GenYer’s – 7 trends that affect work and 6 things you can do about it
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Flipping the switch 7 – GenYer’s – 7 trends that affect work and 6 things you can do about it

It's always risky to make generalizations about a demographic and the tendency to rely on stereotypes is all to tempting. But each generation is shaped by the dynamics in which it lives. Millenials have never known a world without computers. Methods of communication and choices by which that communication are possible have always been there...
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Flipping the switch 6 – Gen Xers
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Flipping the switch 6 – Gen Xers

Generation X is the little cohort that could. Born between 1965 and 1980, this group numbers only 46 million. Having grown up as latchkey kids, they learned independence and resilience which manifests itself now as independent and resilient employees. Writes Jay A. Conger, professor of organizational behavior at the London Business School and a research...
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Flipping the switch part 5 – boomers part 2
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Flipping the switch part 5 – boomers part 2

Like every generation, Boomers bridge the attitude gap between the old and the new. In the first article about Boomers, I listed the first two motivators – the importance of feeling important and the autonomy to make decisions. In this post I’ll list the last three. 3. Future goals - the promise of tomorrow. I...
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Flipping the switch 4 – The story of Sam
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Flipping the switch 4 – The story of Sam

In the last article I posted the first two motivational triggers Boomers respond to. If you’re just now checking in, you can read that article here. I want to share a story that was told to me since I posted last week. I am doing so because it directly feeds into the theme of flipping...
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