You are the owner/manager of a retail department store. Your store is busy so high sales volume also means a lot of returns. One of the new employees is tasked with handling the checkout register and for restocking items as they are returned when checkout traffic permits. The employee has gone through the company’s orientation...
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Competence #4 – Ambitious learning
Playing almost his entire 19 year long career at the New York Yankees, Lawrence Peter Berra, whom we know as Yogi, has become a classic example of colorful management. On the field he was a catcher and an outfielder. Off the field his career as a manager has yielded some of baseball’s and American culture’s...
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Keeper Trait #13 – Learn-ability
Life teaches us a lot of lessons. Some people learn slowly. Some not at all. It’s a sad fact that the majority of us never learn much of anything new after leaving the structure of formal education. This is not to say we don’t acquire a new skill or deepen existing ones, but the broadening...
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Helping your associates grow
I want a staff entirely populated by trusted associates. Everyone does but hardly anyone has a staff who function at that level all the time. Someone somewhere at some time is unaware, that is to say, they are unconsciously incompetent. You’ve probably seen this chart but I’ve put it in for a visual reference. Louis,...
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Barrier #2 – We Can Do Many Things, But Not Everything
In the previous post I defined Barrier #1 - We Have Limited Time. Today I will define barrier #2 - We can do many things but we cannot do everything. (Hint - this is a longer article than I normally like to post but I am confident you will find it worthwhile.) So then, what...
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3 immutable laws of leadership – Part 1
Part and parcel with the three essential skills of effective leadership - 1) Understand the times, 2) Know what to do, 3) Command action, are three immutable laws. Skills and laws are built around and support each other. Immutable Law #1. A=A, a thing is what it is independent of the perceiver. (There is another condition which...
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Laws of leadership – getting to know the ropes
When a new sailor arrived on board, he had to learn how to tie knots and which rope hauled up which sail. After which of course they would know the ropes. It is an expression used in all kinds of settings these days, but the principal applies especially well here. When I graduated from college,...
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customer service Effective Leadership employees leadership development learning management problem-solving teaching training competence learning employees leadership development learning management administration communication delegation Effective Leadership instruction Leadership leadership development learning management Motivation responsibility student teaching administration delegation Leadership leadership development learning organization administration Effective Leadership Leadership learning Uncategorized Effective Leadership instruction leadership development learning Uncategorized instruction Leadership leadership development learning seminar student teaching training
How we learn – and what you should do to get the most out of what you need to teach
"How to Light a Fire Under People Without Getting Burned," one of the seminars I offer, demonstrates the art of multiplying your efforts through others. I sometimes conclude the seminar with a role-playing exercise where each participant must list the tasks he or she presently does that could possibly be done by someone else, then...
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