I found this infographic from the TerryBerry Company. Right click to download.
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Toxic Employees and what to do about them – Free Infographic
We all have to deal with associates and employees. Most are productive and well-adjusted adults. But there are those that are not so simple or so easy to deal with. I found this wonderful and useful infographic from GETVOIP.com. Coming tomorrow = The Perfect Storm guaranteed to foul up your leadership
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Developing Capable People – Fatal Flaw #3 – Carbon Copies
Our tag line reads “Reach Further, Accomplish More, Work Less.” That is, after all, the objective of developing capable people - to expand your influence, get more done, and do less of the grunt work yourself. It would seem to logically follow that the best way to do this would be to raise up a cadre...
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3 types of confidence leaders must measure
On the Velocity Channel I watched a reality show about a classic car restoration shop in Canada. In the episode I saw, the owners of the shop had hired an apprentice mechanic. After a few months on the job they considered him worthy of increased responsibilities, so they gave him a project to manage. As...
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Gold all over the floor – the most valuable asset in your company
A typical home improvement store here in the United States is over one hundred thousand square feet in size, cost almost $20 million to build and $5 million to stock. Other big box stores would be similarly equipped and valued. With shelves fully stocked, all well-managed businesses conduct periodic inventory counts. From the smallest Mom...
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Leadership Challenge #1 – the innocently rude sales clerk
Remember the challenge from Monday? Here it is. My response is below. You are the owner/manager of a retail department store. Your store is busy so high sales volume also means a lot of returns. One of the new employees is tasked with handling the checkout register and for restocking items as they are...
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employees associates employees delegation developing capable people Effective Leadership employees associates confidence Effective Leadership employees experience leadership development responsibility employees customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training
Leadership Challenge #1 – The Customer Service Fail
You are the owner/manager of a retail department store. Your store is busy so high sales volume also means a lot of returns. One of the new employees is tasked with handling the checkout register and for restocking items as they are returned when checkout traffic permits. The employee has gone through the company’s orientation...
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employees associates employees delegation developing capable people Effective Leadership employees associates confidence Effective Leadership employees experience leadership development responsibility employees customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training Effective Leadership employees Leadership Motivation strategy vision
9 things your associates and team absolutely need to make the journey towards vision. What Lewis and Clark shows us about effective leadership and the pursuit of vision.
Undaunted Courage is one of the great stories in American history. When Merriweather Lewis and William Clark departed St. Louis in May, 1804 on what was then called the Corps of Discovery Expedition, they actually failed in their stated purpose. Commissioned by President Thomas Jefferson to find “the most direct and practicable water communication across...
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employees associates employees delegation developing capable people Effective Leadership employees associates confidence Effective Leadership employees experience leadership development responsibility employees customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training Effective Leadership employees Leadership Motivation strategy vision control delegation Effective Leadership employees Leadership management Motivation organization planning responsibility vision
5 phases of your role as leader
The expectation that leadership can be a singular role is unrealistic. We wear a lot of hats. We manage, we motivate, we correct, we monitor, we inspire, we facilitate, we coordinate, we focus, we bark, we growl, we whisper, we articulate, we define, and we execute. A couple of posts ago I wrote about our...
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employees associates employees delegation developing capable people Effective Leadership employees associates confidence Effective Leadership employees experience leadership development responsibility employees customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training Effective Leadership employees Leadership Motivation strategy vision control delegation Effective Leadership employees Leadership management Motivation organization planning responsibility vision authority Effective Leadership emotional security employees Leadership Motivation productivity
3 leadership lessons I learned on board the USS Midway
In mid-January of this year my son and I spent the better part of a day touring the USS Midway, a decommissioned aircraft carrier berthed in San Diego harbor. I’ve been on naval vessels before but none as large as the Midway. As awe inspiring as the Midway’s war making capabilities were, both Nathaniel and...
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