Email is fast, easily filed and retreived, simple to reply to. It has replaced written correspondence in nearly every situation. It makes communication possible and expedient between distant centers and it is relatively reliable as a record of converstations because most email programs will notify you when your message has been received and read. But...

Jeff (not his real name but this is a true story) is one of the best in the business. He works for a big box store selling appliances and has been there for ten years. We were having lunch when he told me how unhappy he is at his job and that he is seriously...

There are, of course, many traits found within successful and effective leaders. The six I've listed here are almost universal. 1. Make others feel important. If your goals and decisions are self-centered, and obviously so, followers will lose their enthusiasm quickly. Be certain to emphasize their strengths and contributions not just your own. 2. Promote...