Using Authority, Capitalizing on Power
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Using Authority, Capitalizing on Power

I was in my first year of junior high school. That means the ripe age of 12. I had enrolled in woodshop as one of my permitted elective courses and very excited about learning how to make things. I don’t really remember the first project we were given to work on. But I do remember...
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Lessons in leadership and excellence from the managers of Parrot Key
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Lessons in leadership and excellence from the managers of Parrot Key

  Christmas in southwest Florida is the beginning of tourist season. While much of the rest of the country shovels snow, we enjoy moderate temperatures and sunny skies. On Friday evening, my wife and I decided to try out Parrot Key, an upper scale seafood eatery in a tropical Caribbean theme down at the beach.....
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Developing Capable People – Fatal Flaw #3 – Carbon Copies
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Developing Capable People – Fatal Flaw #3 – Carbon Copies

Our tag line reads “Reach Further, Accomplish More, Work Less.” That is, after all, the objective of developing capable people - to expand your influence, get more done, and do less of the grunt work yourself. It would seem to logically follow that the best way to do this would be to raise up a cadre...
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6 things effective leaders know about talking and talking too much
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6 things effective leaders know about talking and talking too much

  Effective leaders know that enough is enough We love to talk. We came from the manufacturer that way. It seems that leaders are talkers. Indeed, some languages have no word that would translate “leader”. Their word is orator, one who speaks eloquently. So we tend to say things…a lot of things. But perhaps there...
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3 types of confidence leaders must measure
authority Effective Leadership Leadership customer service developing capable people Effective Leadership delegation developing capable people Effective Leadership employees communication Effective Leadership associates confidence Effective Leadership employees experience leadership development responsibility

3 types of confidence leaders must measure

On the Velocity Channel I watched a reality show about a classic car restoration shop in Canada. In the episode I saw, the owners of the shop had hired an apprentice mechanic. After a few months on the job they considered him worthy of increased responsibilities, so they gave him a project to manage. As...
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Leadership Challenge #1 – The Customer Service Fail
authority Effective Leadership Leadership customer service developing capable people Effective Leadership delegation developing capable people Effective Leadership employees communication Effective Leadership associates confidence Effective Leadership employees experience leadership development responsibility customer service Effective Leadership employees leadership development learning management problem-solving teaching training

Leadership Challenge #1 – The Customer Service Fail

You are the owner/manager of a retail department store. Your store is busy so high sales volume also means a lot of returns. One of the new employees is tasked with handling the checkout register and for restocking items as they are returned when checkout traffic permits. The employee has gone through the company’s orientation...
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authority Effective Leadership Leadership customer service developing capable people Effective Leadership delegation developing capable people Effective Leadership employees communication Effective Leadership associates confidence Effective Leadership employees experience leadership development responsibility customer service Effective Leadership employees leadership development learning management problem-solving teaching training authority competence competencies Effective Leadership leader qualities

The difference between an incomplete leader and an incompetent one

  The myth of the superhero leader, a person of unlimited ability, charisma, and strength persists. Indeed, throughout all of history we have forced the illusion of the larger than life figure who is faster than a speeding bullet, more powerful than a locomotive, and able to leap tall buildings at a single bound. Without...
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9 characteristics of benevolence in a superlative leader
authority Effective Leadership Leadership customer service developing capable people Effective Leadership delegation developing capable people Effective Leadership employees communication Effective Leadership associates confidence Effective Leadership employees experience leadership development responsibility customer service Effective Leadership employees leadership development learning management problem-solving teaching training authority competence competencies Effective Leadership leader qualities benevolence communication Effective Leadership leader qualities

9 characteristics of benevolence in a superlative leader

  It was an embarrassing display. I was in a another city working for a non-profit organization. The organization’s director , I'll call him Clark, and I were at a local restaurant for dinner. The waitress was having a difficult time that evening and got a couple of things wrong. I watched in stunned disbelief...
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Qualities of a superlative leader – Patience
authority Effective Leadership Leadership customer service developing capable people Effective Leadership delegation developing capable people Effective Leadership employees communication Effective Leadership associates confidence Effective Leadership employees experience leadership development responsibility customer service Effective Leadership employees leadership development learning management problem-solving teaching training authority competence competencies Effective Leadership leader qualities benevolence communication Effective Leadership leader qualities Effective Leadership patience

Qualities of a superlative leader – Patience

When the Second Continental Congress convened on June 7, 1776, the pressing order of business was a resolution drafted by Richard Henry Lee calling for a declaration of independence from Great Britain. It was the culmination of many months effort by the more fervent members of the Congress, the driving force being John Adams of...
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6 Universal competencies of a superlative leader
authority Effective Leadership Leadership customer service developing capable people Effective Leadership delegation developing capable people Effective Leadership employees communication Effective Leadership associates confidence Effective Leadership employees experience leadership development responsibility customer service Effective Leadership employees leadership development learning management problem-solving teaching training authority competence competencies Effective Leadership leader qualities benevolence communication Effective Leadership leader qualities Effective Leadership patience Effective Leadership

6 Universal competencies of a superlative leader

President Kennedy once hosted a gathering of about 50 Nobel Prize winners at the White House, and he said, "This is probably the greatest collection of talent and human knowledge ever assembled in this place, except for when Thomas Jefferson dined alone." The contest for the most influential people in America always includes Thomas Jefferson....
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