Welcome back to thepracticalleader.com on our Youtube channel here. In today’s episode we’re going to talk about the top four challenges superlative leaders overcome every day. Okay, honestly we do face lots of challenges. So how can I narrow it down to only four? Well, by this. While there are many opportunities that we need...
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6 things you should NOT do when a customer complains
In my last article I recounted the story of Mike (you can read the entire story here). Assuming you are the general manager of the store in which Mike’s story unfolded, we need to discuss what you would and should do. But first, let’s look at what you should NOT do. You should NOT attribute...
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The most important lesson in leadership from the Undercover Boss
As skeptical as I am of the reality of so-called Reality Shows, there is one that I find a little more interesting than others. It’s Undercover Boss. You may have seen it, too. It’s the one where the CEO of a largish business goes undercover to work inside his or her business. They get out...
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Excuses won’t help you, reasons will.
"Ninety-nine percent of the failures come from people who have the habit of making excuses." George Washington Carver Excuses won’t help you, reasons will. Why? Those who hired you and look to you don’t care how rough the water is, they expect you to bring the boat in. Yes, you. Leadership is a problem solving proposition...
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What you see is what you get – measuring your response to others
What good is it? Often the mantra of the obsessively practical or the hopelessly cynical, a “what good is it?” response typically indicates disgust, disappointment, or disdain, maybe all three. Obsessively practical leaders seem to become well, obsessed, with efficiency. Every act, every task, every intention, indeed every suggestion is qualified by its practical contribution...
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The Might as Wells – Letting one thing lead to too many others.
I call it sequences, that annoying way of letting a simple task become far more complex. Even Murphy and his sagacious laws (If anything can go wrong it will, et al) has wryly observed that “You can’t do something until you do something else first.” Sometimes, it is unavoidable…and true. You really can’t do some...
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The Most Powerful Question a Leader Can Ask…and it’s only one word
Businesses and organizations tend to generate lots of paper and digital directives. Over time (usually a very short amount of time) they put in place standards, processes, systems, methods, and forms…lots and lots of forms to be filled out and handed to someone at some time who does something with them (although most of us...
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Why leadership training programs fall short
The American Society for Training and Development reports that U.S. businesses spend a whopping $170 billion on leadership training programs. They largely fail or at the very least fall way short of the expectations set for them. Why? Because you do not train leaders; you develop them. Training does have its place. We can train...
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Stuck in 1st gear – is the impediment to progress you?
It happens easily enough and usually innocently enough. You start a business or organization then endure what is often a long and expensive learning curve. Along the way you learn…you learn a lot. You discover the competencies and incompetencies of those working with you. You learn how to manage cash flow challenges. You learn the...
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