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6 reasons why customers yell at business owners, customer service reps, and sales clerks
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6 reasons why customers yell at business owners, customer service reps, and sales clerks

6 reasons why customers yell at business owners, customer service reps, and sales clerks  I think my favorite episode of...
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Uncategorized

What training courses would YOU like to take?

I am preparing to write and publish some new training courses and need your input. I've put together a short...
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14 Ways an outsider can make strategic planning even more productive
Effective Leadership Efficiency planning

14 Ways an outsider can make strategic planning even more productive

Lots of jobs are outsourced these days. With the downturn in the economy a few years ago many companies discovered...
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The hidden cost of meetings and why hiring someone to facilitate can be a great idea
Effective Leadership Leadership management planning

The hidden cost of meetings and why hiring someone to facilitate can be a great idea

The scene: Window Rock, Arizona, capital of the Navajo Nation. The participants: A group of educators representative of several organizations...
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4 Reasons why you probably shouldn’t try to develop a strategic plan by yourself
Effective Leadership planning

4 Reasons why you probably shouldn’t try to develop a strategic plan by yourself

He walked into my shop then into my office. “I need a hatch cover for my boat,” he stated. “Well,...
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7 Things you can do right now to enthuse your associates and employees with hope
Effective Leadership Leadership Motivation

7 Things you can do right now to enthuse your associates and employees with hope

A few days ago I shared 5 reasons why hope is not an effective strategy. In that same article I...
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Seeing over the top of the hill and around the corners – why leaders understand the principle of line of sight
Effective Leadership organizing planning vision

Seeing over the top of the hill and around the corners – why leaders understand the principle of line of sight

Two of my employees were working out of the shop installing components we had made in the shop. Theirs was...
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The Battle of the Bulge and you, what bungled intelligence gathering means for your business
decision-making Effective Leadership planning strategy

The Battle of the Bulge and you, what bungled intelligence gathering means for your business

I watched an enlightening program yesterday on the Battle of the Bulge. After successfully breaching the “Atlantic Wall,” as the...
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5 reasons why hope is not a valid strategy
decision decision-making Effective Leadership Leadership planning strategy Values

5 reasons why hope is not a valid strategy

Hope is not a strategy but it is an essential attitude. One of the best employee associates I ever had...
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9 things your associates and team absolutely need to make the journey towards vision. What Lewis and Clark shows us about effective leadership and the pursuit of vision.
Effective Leadership employees Leadership Motivation strategy vision

9 things your associates and team absolutely need to make the journey towards vision. What Lewis and Clark shows us about effective leadership and the pursuit of vision.

Undaunted Courage is one of the great stories in American history. When Merriweather Lewis and William Clark departed St. Louis...
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Mapquest for your company – the best strategic planning tool around
planning vision

Mapquest for your company – the best strategic planning tool around

Yesterday I had to keep an appointment at an office across town. Since I needed to know approximately how long...
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7  traits of a great planner
delegation Effective Leadership management organizing planning productivity vision

7 traits of a great planner

It’s time to become small minded. Visionaries are big thinkers. Planners may make big plans but they think small. They...
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8 reasons to plan even if those plans don’t always work out
planning

8 reasons to plan even if those plans don’t always work out

“My plan cannot fail because I have considered every contingency,” so said SPECTRE's expert planner Kronsteen who had devised a...
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planning vision

6 benefits of strategic planning

I just came from my monthly SCORE meeting. In case you are unfamiliar with SCORE, it is the Service Corps...
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The magic word – planning
Effective Leadership Leadership management organization planning strategy tactics vision

The magic word – planning

What’s the magic word? The guest speaker was seated on the stage, ready to deliver his keynote address. On his...
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5 phases of your role as leader
control delegation Effective Leadership employees Leadership management Motivation organization planning responsibility vision

5 phases of your role as leader

The expectation that leadership can be a singular role is unrealistic. We wear a lot of hats. We manage, we...
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Lead, don’t push, harangue, or shove
Effective Leadership Leadership vision

Lead, don’t push, harangue, or shove

“You can buy a person's time; you can buy their physical presence at a given place; you can even buy...
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Be a stand up person in a stoop to anything world
integrity

Be a stand up person in a stoop to anything world

I received something in the mail a few days ago that troubles me. Not email, it was in my mailbox,...
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The price of greatness
responsibility vision

The price of greatness

Leadership is often and usually thought of as a position of visibility, certainly one of importance. Snipers wouldn’t shoot at...
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authority Effective Leadership emotional security employees Leadership Motivation productivity

3 leadership lessons I learned on board the USS Midway

In mid-January of this year my son and I spent the better part of a day touring the USS Midway,...
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