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6 things effective leaders know about talking and talking too much
communication Effective Leadership

6 things effective leaders know about talking and talking too much

  Effective leaders know that enough is enough We love to talk. We came from the manufacturer that way. It...
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Why do we work so hard for things we don’t really want?
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Why do we work so hard for things we don’t really want?

    It’s Thanksgiving Day here in the US. Perhaps the biggest holiday of the year, it is marked with...
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How to measure confidence
competence confidence

How to measure confidence

Confidence, on the job, is the result of adequate self-esteem and a certainty of one’s ability to fulfill the job...
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3 types of confidence leaders must measure
associates confidence Effective Leadership employees experience leadership development responsibility

3 types of confidence leaders must measure

On the Velocity Channel I watched a reality show about a classic car restoration shop in Canada. In the episode...
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Gold all over the floor – the most valuable asset in your company
employees

Gold all over the floor – the most valuable asset in your company

A typical home improvement store here in the United States is over one hundred thousand square feet in size, cost...
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customer service employees management teaching training

Leadership Challenge #1 – the innocently rude sales clerk

  Remember the challenge from Monday? Here it is. My response is below. You are the owner/manager of a retail...
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10 stupid things leaders do…and what it does to them
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10 stupid things leaders do…and what it does to them

  In the November 14th issue of The Practical Leader Newsletter I reveal the ten stupid things leaders do and...
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Leadership Challenge #1 – The Customer Service Fail
customer service Effective Leadership employees leadership development learning management problem-solving teaching training

Leadership Challenge #1 – The Customer Service Fail

You are the owner/manager of a retail department store. Your store is busy so high sales volume also means a...
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The non-answer answer
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The non-answer answer

  I’m Irish so I have an affinity for Irish tradition even if it has given rise to all sorts...
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authority competence competencies Effective Leadership leader qualities

The difference between an incomplete leader and an incompetent one

  The myth of the superhero leader, a person of unlimited ability, charisma, and strength persists. Indeed, throughout all of...
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Prescience
prescience

Prescience

As 1944 drew to a close, the general feeling among Allied commanders was that the German Army was finished. Many...
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9 traits of eloquence in the superlative leader
eloquence

9 traits of eloquence in the superlative leader

“It is with words as with sunbeams. The more they are condensed, the deeper they burn.” ~Robert Southey Perhaps the...
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7 characteristics of an independent leader
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7 characteristics of an independent leader

His was a politically unpopular act. The tension between the American colonies, particularly Massachusetts, and Great Britain had heightened. The...
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Deference
deference

Deference

  Some of you know that I am writing a course called “How to Develop Capable People.” And if you’ve...
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The power of presence – the 4 ways it manifests itself
presence

The power of presence – the 4 ways it manifests itself

The room was filled with donors, political consultants, business owners, and bureaucrats. It was a meet and greet sponsored by...
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Prudence – 4 things it is not, 4 things it is, and 5 things it will do for you as a leader
prudence

Prudence – 4 things it is not, 4 things it is, and 5 things it will do for you as a leader

  In a Sicilian hospital, the career of one of the most capable Allied generals nearly came to a premature...
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Are you coherent? 3 things every communication from you should be.
coherence

Are you coherent? 3 things every communication from you should be.

  One IT tech reported that, “As far as we know our computer has never had an undetected error.” The...
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podcast

The Practical Leader Podcast – Now Online

 Now online - The Practical Leader Podcast. When I conducted a survey of readers of this blog, the results indicated...
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Persistence – the glue of success
persistence

Persistence – the glue of success

The two teenage boys were students at Lakeside High School and members of the fledgling Lakeside Programmers Group. The group...
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Conscience – what Tylenol and the Australian Navy have to say about superlative leadership
Conscience

Conscience – what Tylenol and the Australian Navy have to say about superlative leadership

The public relations director for Johnson & Johnson received a call from a Chicago reporter asking for comment. The reporter...
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