A fellow woodworking business owner has a unique and clever way of qualifying applicants for jobs. He brings them into the shop and offers to pay them for one week. During that week they have but one assignment. They can build anything they want in the shop, use the shop’s equipment and supplies under the condition that whatever they build must be planned, started, and completed in one work week.
The shop owner learns a lot during that week. One quality he is able to monitor is resource-fullness. He can observe, before he hires them, if they can learn their way around the shop, plan intelligently, use the machinery, complete something on time, produce commercial grade work, and solve the inevitable problems that arise.
Yes, I am aware that resource-full is misspelled. I did so intentionally. Resourcefulness is a dense word crammed with meaning. Resource-fullness crams in a little more.
In this series I am exploring the qualities that make for exceptional associates and employees; those capabilities, attitudes, and traits that make them keepers. The title says “not-so exceptional” because I believe there are lots of them around. They are all mixed in with everyone else but they are there in large numbers. Just not large enough.
I put resource-fullness at the top of the list because it is the most important trait by far when I look for associates. I want someone who can garner the components necessary to get the job done. Resource-fullness is both internal and external, that is a resource-full person has certain attitudes that always find expression in certain actions.
A Can Do spirit. One of my favorite movies in In Harm’s Way starring the Duke, John Wayne, and Kirk Douglas. In the opening segment, Wayne’s heavy cruiser is torpedoed and has gone dead in the water. A nearby destroyer pulls alongside to help. Wayne asks the destroyer’s captain if he can rig a line for towing and send over some pumps. The answer to both was, “Can do, sir.” Interestingly, the “captain” was not the ship’s captain at all but a Lieutenant JG. The captain had been ashore when the ship sortied to leave the harbor. You’ve probably guessed that the date was December 7th. The same Lieutenant JG soon found himself promoted, the result of his ability to get things done.
A Never Say Die tenacity. Resource-full associates just refuse to give up. If they don’t know the way, they find a way. If they don’t know the way to find a way, they find the way to find a way. Associates who are easily defeated are not keepers. Your work and that of your organization is too important to be placed in the hands of those who are easily stopped.
A High Capacity Server. I am borrowing here from today’s dimension of technology. If bandwidth is narrow and the number of users is high, connections are so slow. Some people are like that. They’re nice enough people, but way too slow on the uptake. Hint: If things have to be explained, and explained, and explained again, you are not talking to a high capacity user. Clichés become clichés because the meaning is so universal that the expression gets used and then over-used. One such is “A word to the wise is sufficient.” Well, it is. Resource-full people catch on quickly. Just a word and they get it, And then that run with it.
An almost paranormal intuition. Resource-full people are people who know. They can’t always tell you how they know. They may not even understand how they know. But they know. They possess a keen insight into the dynamics of how things work and can interpret that into what needs to be done. Resource-full people are not bulldozers, simply demolishing any impediment or opposition. They know the way through. Sid was working for a company in the middle of a giant relocation project. It was not a particularly large company but it had been in the same facility for many, many years and had spread over several buildings. They were downsizing and had to move. The deadline for vacating the property loomed and there remained yet lots to be done. The director had run out of options and was near panic. Sid called the local high school and asked if there were strong young men who wanted part-time work. Soon a squad of muscle arrived and the move finished off on time.
An Action Focus. Resource-full people move. They move forward, sideways, round about, but they move. They hate meetings, grind under the thought of a committee, and write reports only as part of the job. They love action. They are take charge and get it done people.
A Cadre of Contributors. Being full of resources, one depository of those resources is a band of others who know things to. They know suppliers, workman, technicians, counselors, and information people. They are able to tap into the best minds and warehouses available because their experience and personality has put them in connection with them.
Powers of Persuasion. They are skilled negotiators and persuasive managers. They have a natural authority and a command presence. In short, they are leaders just like you are.
Life is a problem solving venture. So is business. Daily, sometimes hourly, oftimes it seems momentarily we are confronted with something that doesn’t work, a system that has failed, a component that is out of stock, a machine that has broken, a person that is being contrary, a problem to solve.
You hire people to solve them, not create more. Resource-full people are those people. When you find them, try not to run them off (Hint: That is my next series – The ways we drive away our best people.)
The next installment in this series is aggressive accountability. Coming up Thursday, April 18th.