The 15 diseases of leadership according to Pope Francis

From the Harvard Business Review, April 14, 2015, by Gary Hamel Pope Francis has made no secret of his intention to radically reform the administrative structures of the Catholic church, which he regards as insular, imperious, and bureaucratic. He understands that in a hyper-kinetic world, inward-looking and self-obsessed leaders are a liability. Last year, just … Read more

Are you building digital barriers?

One company embarked on a program to update the way it interacted with incoming customer requests. As a consulting firm, they employed a fairly large number of mentor/coaches with a wide range of experience in business. There were accountants, manufacturing experts, clothiers, restauranteurs, sales experts, marketing and PR people, and much more. Their advertising is … Read more

Leadership is not about who you are but about where you’re going

Self-importance seems to go hand in hand with titles. Ascending to a position of power and importance can readily go to one’s head. One leader revealed that within hours of being appointed to a new job, one where he was in charge, he received two phone calls from colleagues encouraging him to show his power, … Read more

The non-answer answer

  I’m Irish so I have an affinity for Irish tradition even if it has given rise to all sorts of stereotypes. But perhaps my favorite is the oh-so Irish gift of gab, the ability to tell stories and turn a phrase. There is even a word for that. It is Blarney. When someone can … Read more