Why leadership training programs fall short
developing capable people Effective Leadership Efficiency leadership development training

Why leadership training programs fall short

The American Society for Training and Development reports that U.S. businesses spend a whopping $170 billion on leadership training programs.  They largely fail or at the very least fall way short of the expectations set for them. Why? Because you do not train leaders; you develop them. Training does have its place. We can train...
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developing capable people Effective Leadership Efficiency leadership development training customer service employees management teaching training

Leadership Challenge #1 – the innocently rude sales clerk

  Remember the challenge from Monday? Here it is. My response is below. You are the owner/manager of a retail department store. Your store is busy so high sales volume also means a lot of returns.  One of the new employees is tasked with handling the checkout register and for restocking items as they are...
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Leadership Challenge #1 – The Customer Service Fail
developing capable people Effective Leadership Efficiency leadership development training customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training

Leadership Challenge #1 – The Customer Service Fail

You are the owner/manager of a retail department store. Your store is busy so high sales volume also means a lot of returns. One of the new employees is tasked with handling the checkout register and for restocking items as they are returned when checkout traffic permits. The employee has gone through the company’s orientation...
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Power Plays – Getting the job done
developing capable people Effective Leadership Efficiency leadership development training customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training administration associates authority communication control delegation employees Leadership management productivity responsibility student training

Power Plays – Getting the job done

A friend once remarked that “It is amazing how much you can get done if you just do it.” A look at a jobs offered column on line or in a newspaper will inevitably turn up several with the qualifier “Must be a self-starter.”  Why? Because you hire people to extend your reach, multiply your...
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5 ways to make your important sales quotas, annual projections, and other vital numbers completely worthless.
developing capable people Effective Leadership Efficiency leadership development training customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training administration associates authority communication control delegation employees Leadership management productivity responsibility student training communication Effective Leadership management Motivation training

5 ways to make your important sales quotas, annual projections, and other vital numbers completely worthless.

He had one of two nicknames which I had given him and I used one or the other depending on my mood. He is the sales manager of a large retail outlet at which I worked for two years on my way to retirement from working at large. (I have since “retired” but powered up...
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Management 101 – Part 4 – Control
developing capable people Effective Leadership Efficiency leadership development training customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training administration associates authority communication control delegation employees Leadership management productivity responsibility student training communication Effective Leadership management Motivation training control Effective Leadership Efficiency Leadership leadership development management Motivation organization organizing planning productivity responsibility training

Management 101 – Part 4 – Control

The first three installments in this series covering management’s most basic principles addresses Planning, Organizing, and Training. Once those have been done, or more realistically, once those are being done, the final principle is that of controlling action. If nothing is moving, the first challenge is to get things moving in an orderly manner. One...
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Management 101 – Part 3 – Training
developing capable people Effective Leadership Efficiency leadership development training customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training administration associates authority communication control delegation employees Leadership management productivity responsibility student training communication Effective Leadership management Motivation training control Effective Leadership Efficiency Leadership leadership development management Motivation organization organizing planning productivity responsibility training teaching training

Management 101 – Part 3 – Training

After I sold my business in the Caribbean, I took a job at a major home improvement retailer (the one with the blue, gray, and red logo not the orange one). I had owned and operated a millwork business in the islands so I was very familiar with doors, windows, trim, and custom work so...
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Management 101 – Part 1 – PLAN
developing capable people Effective Leadership Efficiency leadership development training customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training administration associates authority communication control delegation employees Leadership management productivity responsibility student training communication Effective Leadership management Motivation training control Effective Leadership Efficiency Leadership leadership development management Motivation organization organizing planning productivity responsibility training teaching training Effective Leadership Efficiency instruction leadership development management Motivation organization teaching training

Management 101 – Part 1 – PLAN

POTC – the four elemental components of any effective management strategy I am still in Uganda and will be for several more weeks. It is my privilege to be training some new managers as they make the transition into the realm of those who lead others. I am well aware of the Peter Principle which...
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9 tasks of leadership – Task # 1 = Envisioning Goals
developing capable people Effective Leadership Efficiency leadership development training customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training administration associates authority communication control delegation employees Leadership management productivity responsibility student training communication Effective Leadership management Motivation training control Effective Leadership Efficiency Leadership leadership development management Motivation organization organizing planning productivity responsibility training teaching training Effective Leadership Efficiency instruction leadership development management Motivation organization teaching training administration communication delegation Effective Leadership Leadership management training

9 tasks of leadership – Task # 1 = Envisioning Goals

The following is list of the activities effective leaders pursue. It is not a list of items to schedule throughout the day. The precise things you do should support the 9 tasks. Sound confusing? Well, it is easier demonstrated than defined so let’s step in. Task #1 – Envisioning Goals The challenge of keeping the future...
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How to Multiply Your Effectiveness – 2 critical assessments you must make
developing capable people Effective Leadership Efficiency leadership development training customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training administration associates authority communication control delegation employees Leadership management productivity responsibility student training communication Effective Leadership management Motivation training control Effective Leadership Efficiency Leadership leadership development management Motivation organization organizing planning productivity responsibility training teaching training Effective Leadership Efficiency instruction leadership development management Motivation organization teaching training administration communication delegation Effective Leadership Leadership management training delegation Effective Leadership Leadership leadership development management Motivation responsibility training

How to Multiply Your Effectiveness – 2 critical assessments you must make

Jeff does not enjoy performance appraisals. His lack of enthusiasm for the task stems not from any reluctance on his part to scrutinize and identify strong and weak places in his staff’s performance nor does it arise from apprehension over the need to make corrections if needed. Indeed, Jeff’s lack of enjoyment comes from his...
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