Leadership Challenge #1 – The Customer Service Fail
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Leadership Challenge #1 – The Customer Service Fail

You are the owner/manager of a retail department store. Your store is busy so high sales volume also means a lot of returns. One of the new employees is tasked with handling the checkout register and for restocking items as they are returned when checkout traffic permits. The employee has gone through the company’s orientation...
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Competence #4 – Ambitious learning
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Competence #4 – Ambitious learning

Playing almost his entire 19 year long career at the New York Yankees, Lawrence Peter Berra, whom we know as Yogi, has become a classic example of colorful management. On the field he was a catcher and an outfielder. Off the field his career as a manager has yielded some of baseball’s and American culture’s...
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Keeper Trait #13 – Learn-ability
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Keeper Trait #13 – Learn-ability

Life teaches us a lot of lessons. Some people learn slowly. Some not at all. It’s a sad fact that the majority of us never learn much of anything new after leaving the structure of formal education. This is not to say we don’t acquire a new skill or deepen existing ones, but the broadening...
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Helping your associates grow
customer service Effective Leadership employees leadership development learning management problem-solving teaching training competence learning employees leadership development learning management administration communication delegation Effective Leadership instruction Leadership leadership development learning management Motivation responsibility student teaching

Helping your associates grow

I want a staff entirely populated by trusted associates. Everyone does but hardly anyone has a staff who function at that level all the time. Someone somewhere at some time is unaware, that is to say, they are unconsciously incompetent. You’ve probably seen this chart but I’ve put it in for a visual reference. Louis,...
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Barrier #2 – We Can Do Many Things, But Not Everything
customer service Effective Leadership employees leadership development learning management problem-solving teaching training competence learning employees leadership development learning management administration communication delegation Effective Leadership instruction Leadership leadership development learning management Motivation responsibility student teaching administration delegation Leadership leadership development learning organization

Barrier #2 – We Can Do Many Things, But Not Everything

In the previous post I defined Barrier #1 - We Have Limited Time. Today I will define barrier #2 - We can do many things but we cannot do everything. (Hint - this is a longer article than I normally like to post but I am confident you will find it worthwhile.) So then, what...
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3 immutable laws of leadership – Part 1
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3 immutable laws of leadership – Part 1

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Laws of leadership – getting to know the ropes
customer service Effective Leadership employees leadership development learning management problem-solving teaching training competence learning employees leadership development learning management administration communication delegation Effective Leadership instruction Leadership leadership development learning management Motivation responsibility student teaching administration delegation Leadership leadership development learning organization administration Effective Leadership Leadership learning Uncategorized Effective Leadership instruction leadership development learning Uncategorized

Laws of leadership – getting to know the ropes

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How we learn – and what you should do to get the most out of what you need to teach
customer service Effective Leadership employees leadership development learning management problem-solving teaching training competence learning employees leadership development learning management administration communication delegation Effective Leadership instruction Leadership leadership development learning management Motivation responsibility student teaching administration delegation Leadership leadership development learning organization administration Effective Leadership Leadership learning Uncategorized Effective Leadership instruction leadership development learning Uncategorized instruction Leadership leadership development learning seminar student teaching training

How we learn – and what you should do to get the most out of what you need to teach

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