Leadership Challenge #1 – The Customer Service Fail

You are the owner/manager of a retail department store. Your store is busy so high sales volume also means a lot of returns. One of the new employees is tasked with handling the checkout register and for restocking items as they are returned when checkout traffic permits. The employee has gone through the company’s orientation … Read more…

Helping your associates grow

I want a staff entirely populated by trusted associates. Everyone does but hardly anyone has a staff who function at that level all the time. Someone somewhere at some time is unaware, that is to say, they are unconsciously incompetent. You’ve probably seen this chart but I’ve put it in for a visual reference. Louis, … Read more…

Barrier #2 – We Can Do Many Things, But Not Everything

In the previous post I defined Barrier #1 – We Have Limited Time. Today I will define barrier #2 – We can do many things but we cannot do everything. (Hint – this is a longer article than I normally like to post but I am confident you will find it worthwhile.) So then, what … Read more…

3 immutable laws of leadership – Part 1

Part and parcel with the three essential skills of effective leadership – 1) Understand the times, 2) Know what to do, 3) Command action, are three immutable laws. Skills and laws are built around and support each other. Immutable Law #1. A=A, a thing is what it is independent of the perceiver. (There is another condition which … Read more…

Laws of leadership – getting to know the ropes

When a new sailor arrived on board, he had to learn how to tie knots and which rope hauled up which sail. After which of course they would know the ropes. It is an expression used in all kinds of settings these days, but the principal applies especially well here. When I graduated from college, … Read more…

How we learn – and what you should do to get the most out of what you need to teach

“How to Light a Fire Under People Without Getting Burned,” one of the seminars I offer, demonstrates the art of multiplying your efforts through others. I sometimes conclude the seminar with a role-playing exercise where each participant must list the tasks he or she presently does that could possibly be done by someone else, then … Read more…