Toxic Employees and what  to do about them – Free Infographic
associates employees

Toxic Employees and what to do about them – Free Infographic

We all have to deal with associates and employees. Most are productive and well-adjusted adults. But there are those that are not so simple or so easy to deal with. I found this wonderful and useful infographic from GETVOIP.com. Coming tomorrow = The Perfect Storm guaranteed to foul up your leadership
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Developing Capable People – Fatal Flaw #3 – Carbon Copies
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Developing Capable People – Fatal Flaw #3 – Carbon Copies

  The line just under the title in the banner at the top of this page reads “Extend Your Reach, Multiply Your Effectiveness, Divide Your Work.” The objective of developing capable people is to expand your influence, get more done, and do less of the grunt work yourself. It would seem to logically follow that...
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3 types of confidence leaders must measure
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3 types of confidence leaders must measure

On the Velocity Channel I watched a reality show about a classic car restoration shop in Canada. In the episode I saw, the owners of the shop had hired an apprentice mechanic. After a few months on the job they considered him worthy of increased responsibilities, so they gave him a project to manage. As...
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Gold all over the floor – the most valuable asset in your company
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Gold all over the floor – the most valuable asset in your company

A typical home improvement store here in the United States is over one hundred thousand square feet in size, cost almost $20 million to build and $5 million to stock. Other big box stores would be similarly equipped and valued. With shelves fully stocked, all well-managed businesses conduct periodic inventory counts. From the smallest Mom...
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associates employees delegation developing capable people Effective Leadership employees associates confidence Effective Leadership employees experience leadership development responsibility employees customer service employees management teaching training

Leadership Challenge #1 – the innocently rude sales clerk

  Remember the challenge from Monday? Here it is. My response is below. You are the owner/manager of a retail department store. Your store is busy so high sales volume also means a lot of returns.  One of the new employees is tasked with handling the checkout register and for restocking items as they are...
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Leadership Challenge #1 – The Customer Service Fail
associates employees delegation developing capable people Effective Leadership employees associates confidence Effective Leadership employees experience leadership development responsibility employees customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training

Leadership Challenge #1 – The Customer Service Fail

You are the owner/manager of a retail department store. Your store is busy so high sales volume also means a lot of returns. One of the new employees is tasked with handling the checkout register and for restocking items as they are returned when checkout traffic permits. The employee has gone through the company’s orientation...
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9 things your associates and team absolutely need to make the journey towards vision. What Lewis and Clark shows us about effective leadership and the pursuit of vision.
associates employees delegation developing capable people Effective Leadership employees associates confidence Effective Leadership employees experience leadership development responsibility employees customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training Effective Leadership employees Leadership Motivation strategy vision

9 things your associates and team absolutely need to make the journey towards vision. What Lewis and Clark shows us about effective leadership and the pursuit of vision.

Undaunted Courage is one of the great stories in American history. When Merriweather Lewis and William Clark departed St. Louis in May, 1804 on what was then called the Corps of Discovery Expedition, they actually failed in their stated purpose. Commissioned by President Thomas Jefferson to find “the most direct and practicable water communication across...
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5 phases of your role as leader
associates employees delegation developing capable people Effective Leadership employees associates confidence Effective Leadership employees experience leadership development responsibility employees customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training Effective Leadership employees Leadership Motivation strategy vision control delegation Effective Leadership employees Leadership management Motivation organization planning responsibility vision

5 phases of your role as leader

The expectation that leadership can be a singular role is unrealistic. We wear a lot of hats. We manage, we motivate, we correct, we monitor, we inspire, we facilitate, we coordinate, we focus, we bark, we growl, we whisper, we articulate, we define, and we execute. A couple of posts ago I wrote about our...
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associates employees delegation developing capable people Effective Leadership employees associates confidence Effective Leadership employees experience leadership development responsibility employees customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training Effective Leadership employees Leadership Motivation strategy vision control delegation Effective Leadership employees Leadership management Motivation organization planning responsibility vision authority Effective Leadership emotional security employees Leadership Motivation productivity

3 leadership lessons I learned on board the USS Midway

In mid-January of this year my son and I spent the better part of a day touring the USS Midway, a decommissioned aircraft carrier berthed in San Diego harbor. I’ve been on naval vessels before but none as large as the Midway. As awe inspiring as the Midway’s war making capabilities were, both Nathaniel and...
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Leadership’s happy family – Vision, strategy, & tactics
associates employees delegation developing capable people Effective Leadership employees associates confidence Effective Leadership employees experience leadership development responsibility employees customer service employees management teaching training customer service Effective Leadership employees leadership development learning management problem-solving teaching training Effective Leadership employees Leadership Motivation strategy vision control delegation Effective Leadership employees Leadership management Motivation organization planning responsibility vision authority Effective Leadership emotional security employees Leadership Motivation productivity associates Effective Leadership employees Leadership management strategy tactics vision

Leadership’s happy family – Vision, strategy, & tactics

One non-profit agency operating in Africa opened restaurants as part of its fund-raising strategy. A charitable organization working on the African continent developed a focused vision and successfully imprinted it upon those who worked in the organization both in the US and in Africa. The board and the organization’s director turned their attention to the...
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