The Power of Leverage
Achievement associates competence delegation employees leader qualities Leadership leadership development management organizing productivity stewardship

The Power of Leverage

Hi, I’m Jack Dunigan of thepractialleader.com and today’s leadership lesson, lessons in superlative leaderships, I’m going to you about the power of leverage. Standby. You’ve probably seen the tagline on our website, which says reach further, accomplish more and work less. Well, that’s an important tagline because it’s not just words, it’s not just this...
Read More
6 things you should NOT do when a customer complains
Achievement associates competence delegation employees leader qualities Leadership leadership development management organizing productivity stewardship customer service developing capable people Effective Leadership employees problem-solving

6 things you should NOT do when a customer complains

In my last article I recounted the story of Mike (you can read the entire story here). Assuming you are the general manager of the store in which Mike’s story unfolded, we need to discuss what you would and should do. But first, let’s look at what you should NOT do. You should NOT attribute...
Read More
Two little words that infallibly predict an employee’s departure
Achievement associates competence delegation employees leader qualities Leadership leadership development management organizing productivity stewardship customer service developing capable people Effective Leadership employees problem-solving employees management

Two little words that infallibly predict an employee’s departure

I noticed the shift in vocabulary during a general meeting of department heads. The substitution of just two words signaled to me that a long-term employee was on her way out.  In less than 30 days she was gone. There are often lots of signs that an employee or associate is leaving. Most people signal...
Read More
How one company destroyed its employee incentive plan with one act of generosity
Achievement associates competence delegation employees leader qualities Leadership leadership development management organizing productivity stewardship customer service developing capable people Effective Leadership employees problem-solving employees management employees Motivation

How one company destroyed its employee incentive plan with one act of generosity

It seemed like a good idea at the time and an incredibly generous act on the part of the company. When Gravity Payments founder and CEO Dan Price announced that he would raise everyone’s minimum wage to $50,000 a year with $10,000 a year increases until everyone’s minimum was at $70K in 2017, it drew...
Read More
The most important lesson in leadership from the Undercover Boss
Achievement associates competence delegation employees leader qualities Leadership leadership development management organizing productivity stewardship customer service developing capable people Effective Leadership employees problem-solving employees management employees Motivation Effective Leadership employees

The most important lesson in leadership from the Undercover Boss

As skeptical as I am of the reality of so-called Reality Shows, there is one that I find a little more interesting than others. It’s Undercover Boss. You may have seen it, too. It’s the one where the CEO of a largish business goes undercover to work inside his or her business. They get out...
Read More
Internal Combustion – How to Keep Employees and Associates Motivated
Achievement associates competence delegation employees leader qualities Leadership leadership development management organizing productivity stewardship customer service developing capable people Effective Leadership employees problem-solving employees management employees Motivation Effective Leadership employees employees Motivation

Internal Combustion – How to Keep Employees and Associates Motivated

Today begins a new series, one prompted by two things. First, how to keep employees and associates motivated is a question I am often asked. Second, I’ve been working with a company in the recent past where the use of practical techniques to motivate the workforce radically turned around the company in a short period...
Read More
What you see is what you get – measuring your response to others
Achievement associates competence delegation employees leader qualities Leadership leadership development management organizing productivity stewardship customer service developing capable people Effective Leadership employees problem-solving employees management employees Motivation Effective Leadership employees employees Motivation associates developing capable people Effective Leadership Efficiency employees teaching

What you see is what you get – measuring your response to others

What good is it? Often the mantra of the obsessively practical or the hopelessly cynical, a “what good is it?” response typically indicates disgust, disappointment, or disdain, maybe all three. Obsessively practical leaders seem to become well, obsessed, with efficiency. Every act, every task, every intention, indeed every suggestion is qualified by its practical contribution...
Read More
4 things to consider before dismissing that suggestion or idea
Achievement associates competence delegation employees leader qualities Leadership leadership development management organizing productivity stewardship customer service developing capable people Effective Leadership employees problem-solving employees management employees Motivation Effective Leadership employees employees Motivation associates developing capable people Effective Leadership Efficiency employees teaching adaptability authority developing capable people employees

4 things to consider before dismissing that suggestion or idea

If it didn’t work then, will it work now? Elephant syndrome is what I call it, the tendency to never forget. But I am not referring to a good memory. I am talking about a faulty forgetter. Like the elephant in the photo, we remain tied with string to obstacles we could readily overcome. That...
Read More
Value equals worth minus cost
Achievement associates competence delegation employees leader qualities Leadership leadership development management organizing productivity stewardship customer service developing capable people Effective Leadership employees problem-solving employees management employees Motivation Effective Leadership employees employees Motivation associates developing capable people Effective Leadership Efficiency employees teaching adaptability authority developing capable people employees Effective Leadership employees

Value equals worth minus cost

What is the real value of those who work for your company? For that matter, what is your real value? As employers and/or potential employers, it is our responsibility to evaluate those who work for us. And it is not by chance that the term “evaluate” is used here because evaluate means to “form an...
Read More
Employee Recognition – a free infographic
Achievement associates competence delegation employees leader qualities Leadership leadership development management organizing productivity stewardship customer service developing capable people Effective Leadership employees problem-solving employees management employees Motivation Effective Leadership employees employees Motivation associates developing capable people Effective Leadership Efficiency employees teaching adaptability authority developing capable people employees Effective Leadership employees employees

Employee Recognition – a free infographic

I found this infographic from the TerryBerry Company. Right click to download.
Read More