Developing Capable People – Fatal Flaw #2 – Thinking that training is the same thing

In the preface to the paperback edition of Newt Gingrich’s bestseller “Breakout” he quotes from Carly Fiorina, the former CEO of Hewlett-Packard that:

“The things that work in the 21st Century will have four characteristics. They will be digital, mobile, virtual, and personal.”breakout cover

In so saying she opened up the #1 problem in leadership development. Typically leadership development is actually leadership training.
They are not the same. Here’s why:

Leadership training is rooted in and focused upon the past.

It takes processes and procedures that are in place as the starting point. This is absolutely a fatal flaw.

Developing capable people does not start with yesterday. It does not start with today. It begins with tomorrow, the future, the days, months, years, and decades ahead. Mark Wyatt said it like this in Forbes magazine:

“My problem with training is it presumes the need for indoctrination on systems, processes and techniques. Moreover, training assumes that said systems, processes and techniques are the right way to do things.”

I have to agree with him. In nearly every case I have ever seen, leadership development programs focus on showing people how to do things the way they have been done. It is a recipe for failure. Why?

Because if you do what you have always done you will get what you’ve always got.

Training is fine if you want to show someone how to assemble widgets. But it does assume that the current best practice for widget assembling is outdated? What if there might be a better way? What if the widget is becoming obsolete? When, where, and most importantly, who will determine if widget production needs to cease or morph into Widget 2.0?

When I first started in this I used a typewriter. Copies were typically made on a mimeograph machine or a ditto machine. Address lists of any size were kept on Addressograph plates requiring huge amounts of storage space.

There is no future in the past.

Developing capable people will fail and fail catastrophically if it majors on systems, processes, procedures, methods, and devices. Developing capable people, if it is to have a chance at succeeding, must focus on thinking about tomorrow.

This is where we, as developers of capable people, must consider our approach and our intent. If you want to train people for handling tasks, then strike the word development from your speech. Acquired skills and applied techniques has its place, but it is not development.

Development demands higher thinking, deeper understanding, and longer vision. Carly Fiorina gets it, so does Mark Wyatt, but do you? To develop capable people you cannot ever stop thinking about tomorrow. Ever! The future is ahead, not behind.

Development means to coach, mentor, disciple, and well, develop. It means to extract the principles of effective leadership from the past because principle are eternal while practices are temporary. If you want to develop skills of communication you do not show someone how to use a typewriter. You show them the principles of conveying meaning from one to another, about the subtleties and nuances of messaging and understanding. The you let them try. If it works, discuss why. If it doesn’t, then discuss why not?

Leadership means to lead people into green pastures. It does not mean to show someone how to chew. You can build a fortress around your methods and processes, or you can liberate people to discover and implement innovative means to reach the objectives you have so thoroughly and so often articulated in the vision of your company or organization. You can lock people into step or you can unlock creativity and motivation. The former is training, the latter is leadership.


Developing Capable People – Fatal Flaw #1 – Sabotage


luddites“When you find him,” he said, “come and tell me so I can worship him too.”

Those were the now famous words of Herod, the designated Roman ruler of Judea in the first century of the Common Era. This is NOT a religious article nor is it a Christmas story. It IS a leadership article and if you will bear with me, I will show you a critical leadership development principle revealed in that old, old account.

According to Christian tradition, there were a group of astrologers who consulted the stars and determined that a very important person, one whose destiny was to lead, had been born in Judea.  (I know, most Bibles call them wise men and you might know them as such, but they were astrologers. And we don’t know if there were three of them or not. We assume there were three because they brought three gifts but astrologers of that time and type usually travelled in groups of 12.) The group of astrologers traveled to Jerusalem and inquired of Herod where the child was.

That’s when, according to accounts in the Bible, Herod said “When you find him,” he said, “come and tell me so I can worship him too.”

Only he didn’t mean it. What he did was to order the execution of every boy child under the age of two, a horrific and barbaric response.

Here is the principle I said I would show you:

There are leaders who claim they welcome up and coming leaders, who state they are in favor of and adore young people who are growing into greater and greater levels of ability and assuming heavier loads of responsibility. But secretly they do what they can to sabotage them. Jealous of their own position and power, in denial about their own limits in both ability and lifespan, they destroy anyone and everyone whom they deem a threat.

Now, lest you think I am exaggerating, let me tell you a real story I witnessed firsthand.

I was consulting for a medium size non-profit organization on the west coast. The founder was still serving as the organization’s CEO but the years were catching up and he was making noises about finding a successor. He found a young man that showed promise, brought him in as a manager, and told the young man that he wanted to retire and that he wanted the young man to take over the organization.

Then, he asked the young man to draw up a succession plan that would prepare both the young man and the organization for a change of command. The young man did as he was asked. Now, I need to tell you here that the young man was both suspicious at the sudden opportunity and hesitant to draw up a succession plan. But, it was the CEO’s idea and the assignment he was given, so he did it.

When he presented the plan to the CEO, they made a few minor adjustments in the time line, and prepared the plan for submission to the Board of Director’s meeting to be held a few weeks later.

That’s when it all crashed. At the board meeting, the CEO presented the plan saying “This is a plan Sam (not his real name) has drawn up.” Then he read through it.

Most of the board objected. When they voiced their objection, the CEO said something incredible, “I was concerned that Sam was a little too ambitious.”

I sat there astounded at the treachery. The succession plan had been the CEO’s idea all along, not that of Sam. The CEO asked Sam to produce it, Sam did not suggest it. The CEO never once acknowledged or admitted that it had been his idea even when Sam confronted him about it.

I researched the organization’s history and discovered that this had happened more than once. The CEO wanted to appear to be enthusiastic about developing people and progressing toward a successor, but he didn’t really want to let go of anything. After all, he had founded the organization. His identity and validity as a professional were directly tied to his association with the organization.

The CEO would “rejoice” at the prospect of a new ruler, but resort to subterfuge and sabotage whenever one showed up. It was a sad and tragic event and by no means isolated to that one organization.

You cannot develop capable people if you are jealous of them or afraid of losing either power or influence.

So, what happened to Sam? He left, of course. Capable people will not stay around where they are not wanted. Sam’s star found another galaxy while the CEO’s has continued to fade.